Refund policy

Delivery

We ship to the United States only. All orders receive free standard shipping with no minimum purchase. Processing takes 1–2 business days and transit takes 1–2 business days, for an estimated total of 2–4 business days. Business days are Monday to Friday, excluding public holidays.

Returns

You may request a return within 30 days after receiving your item. The item must be in the same condition as received and in its original packaging. We provide a full refund for approved returns. The buyer is responsible for return shipping costs. No restocking fee applies.

To start a return, email contact@doseroses.com or use our contact page. We will provide instructions on how and where to return the package. Please contact us before sending an item back.

Damaged, defective or incorrect items

Please inspect your order upon receipt and contact us promptly if an item is damaged, defective or incorrect. If there is a manufacturing issue under normal use, we will replace the product. If we require the defective item to be returned, we will cover the return shipping costs.

Exchanges

Return the item under this policy and, once the return is accepted, place a separate order for the replacement.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact contact@doseroses.com.