Shipping policy

Thank you for shopping with Dose-Roses. We are committed to getting your orders processed and delivered as quickly and smoothly as possible. This policy outlines our shipping procedures, timelines, costs, and return details.

Shipping Information

1. Processing and Delivery Timeline

We ensure a fast turnover from the moment you place your order until it arrives at your door.

Business Days: Monday to Friday (excluding public holidays).

2. Shipping Costs

Our shipping fees are straightforward and based on the total value of your order.

1. For Orders Below £50: A standard shipping fee of £3.99 applies.

2. For Orders Over £50: Free Standard Shipping is provided.

3. Order Cut-Off Time

1. The cut-off time for processing orders is 3:00 PM (local time).

2. Orders placed after 3:00 PM on a business day will begin processing on the next business day.

4. Shipping Carriers

We utilise reliable shipping carriers to ensure your products are delivered efficiently. 

Returns & Refund Summary (Crucial for GMC Compliance)

For our customers' convenience and adherence to Google Merchant Center guidelines, here is a summary of our return conditions.

1. Refund Period: We offer a 30-day window for returns from the date you received your item.

2. Refund Policy: We provide a full refund, including any original shipping costs (£3.99) paid.

3. Return Shipping Cost: The buyer is responsible for the cost of return shipping.

4. Restocking Fee: We do not charge any restocking fee.

5. For complete details on eligibility, How to initiate a return, And exchange procedures, Please visit our dedicated Return Policy Page.

6. Contact Information

Business Name: Dose-Roses

Contact Number: +1321-872-7076

Contact Email: contact@doseroses.com

Address: 1401 Lavaca Street #201 Austin, TX 78701 United States

Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM. We respond within 24 hours on business days.